Help Desk Institute to Professional Knowledge and Development Research Paper

Help Desk Institute to Professional Knowledge and ontogenesis - Research Paper ExampleThe first section gives an overview of HDI - what it does and its role in the technical support industry. The abutting section gives an explanation of the contributions of HDI towards increasing the professional intimacy and abilities of its members. This paper concludes with a sermon on how the knowledge and skills acquired from HDI can have a significant impact on my chosen public life path. At the core of HDIs creation is the desire to help individuals in the IT service and support profession improve their practices and append work efficiency. As expressed in its mission statement, HDI aims to lead and promote support professionals by empowering members by access to timely and valuable industry information, encouraging member collaboration, establishing open standards and providing globally recognized enfranchisement and training programs (Migliazza, 2008, para. 1). HDI, therefore, provide s a venue for technical support and service professionals to come together and discuss the common issues and problems in the help desk, as well as share best practices in an effort to check solutions to these problems. HDI also has a wealth of information from reports, research and articles from experts that provide relevant and up-to-date data more or less the latest trends in help desk services, as well as benchmarking tools. Each year, HDI gathers experts and leaders in the playing area of technical support and service during its annual conference and expo in a spirit of encyclopedism and participation. Furthermore, HDI offers standards-based training and enfranchisement programs that are internationally recognized. As pointed out by Baschab and Piot (2007), sponsoring help desk staff for HDI certification is a worthwhile investment in their productivity, and sends a clear message to the team about the major(ip) importance of their role in the IT department (p. 276).Trainin g and certifications will propel me to advance in my career path in the technical support and service field. Of course, there is undoubtedly a wealth of insights poised from my work experience. The theoretical knowledge will put these insights in context, strengthening its validity and allowing me to innovate as I learn more about the theory behind the practice. Training also prepares me to deal with binary clients from various fields with different backgrounds, an important tool in this profession. Becoming a member of HDI social rank will help me keep abreast with the latest developments in the help desk profession. Having a venue for discussion and collaboration with other professionals will allow me to contribute to the improvement of the profession.